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Customer service & FAQ

Name: 13 doors

Street: Rietgors 154

Postal code & City: 2991 MV Barendrecht

Country: The Netherlands

Email: [email protected]

Telephone: 0031 6 29010979

COC: 62073761

VAT: NL135217842B01

Bank account: NL75KNAB0255100213


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Frequently Asked Questions

Customer Service

If you have a question or a comment, it is best to send an email to [email protected]
Of course you can also send a WhatsApp message or an SMS to 0031 6 29010979.

Tips are always welcome. You can send this by email to [email protected]

If something goes wrong with your order or if you have another complaint, you can send an email to [email protected], so that we can resolve your complaint quickly.

We have items on sale all year round.

When the latest collection goes on sale, we will send a newsletter about this.

Eribé makes items that remain in the collection for a few years.

Order

On working days we ship your order within 24 hours.

You will receive an email from our carrier when your package will be delivered.

Look for the expected delivery time on the Shipping, Returns & Delivery Times page.

You will receive an email from our carrier when your package will be delivered.

Yes, we certainly ship abroad.

Within the EU we ship all orders for free.

Outside the EU we ship for free with a purchase amount from:
Australia € 199,00
Canada € 169,00
United Kingdom € 99,00
United States € 169,00
Switzerland € 149,00
Other countries on request via [email protected]

For smaller orders we ask for a contribution to the shipping costs.

We will deduct 21% VAT from your purchase price, but please take into account additional costs such as import duties, taxes and customs clearance costs in your own country.

New stock regularly arrives, so that a sold-out item becomes available again.

We can also go after a specific article especially for you.

Please send an email to [email protected] with the desired item and your size.

You will always receive a confirmation of your order from us.

If you have not received a confirmation, please check your spam box. If the email is not here, you can always send an email to [email protected]

Payment

You can pay securely via STG Mollie Payments with:
* Apple Pay
* iDeal
* Sofort Banking
* Creditcard
* Bancontact
* Belfius
* KBC/CBC
* PayPal
* Klarna

And of course also with our own gift cards.

 

Clothing Sizes

We use German sizes in our webshop. Below is the international size chart.
If you still have a question about the size to be ordered, please contact us at [email protected]

 Countries  Size  Size  Size  Size  Size  Size
 Germany  36  38  40  42  44  46
 Netherlands  36  38  40  42  44  46
 Spain  40  42  44  46  48  50
 France  38  40  42  44  46  48
 Italy  42  44  46  48  50  52
 United States  6  8  10  12  14  16
 United Kingdom  10  12  14  16  18  20

If you are not sure which size fits you best, we will be happy to measure the item for you and give you advice.

You can send an email with the article and your size to [email protected]

Returns and Exchanges

Of course you can exchange an item for a different size or another item. Please send an email to [email protected] with your wishes. Then we will contact you as soon as possible.

You can of course exchange an item for a size larger or smaller. In this case you can send an email to [email protected]

If the size you need is sold out, we will go after it immediately.

If for any reason the item does not meet your expectations, you can of course return it. This applies to items from the new collection as well as to items that have been discounted.

We pay great attention to your order. We would therefore like to see the clothing returned folded in the plastic packaging and provided with the still attached original tickets, so that a next customer can also enjoy the article.

You have a viewing period of 30 days after receipt. If you are not 100% satisfied, you can always return for free within the EU - within the trial period - via our return portal: click here.

Outside the EU, you cannot use the return portal and you are responsible for returning to 13 doors at your own expense. We would like to receive an email via [email protected] if you are going to return an item.

We pay great attention to your order. We would therefore like to see the clothing returned folded in the plastic packaging and provided with the still attached original tickets, so that a next customer can also enjoy the article.

If you live within the EU, returning is always free through our returns portal; click here.

If you live outside the EU you will not be able to use our returns portal and you are responsible for returning to 13 doors at your own expense. We would like to receive an email in advance via [email protected], if you want to return an item.

We pay great attention to your order. We would therefore like to see the clothing returned folded in the plastic packaging and provided with the still attached original tickets, so that a next customer can also enjoy the article.

You have to fill in two things at the return portal. Enter your zip code in the first box. In the second box you enter your track & trace code or your order number, not both numbers because then the return portal will not work.

If it is not possible to create a return label, you can of course contact us via [email protected]

After we have received the item back in good condition, we will give the order within 7 working days to refund the full purchase amount.

Collection

We limit the number of brands in our webshop in order to be able to offer a large collection within those brands, so that you have the largest possible choice.

Our brands with an extensive collection are:

IVKO Woman

Aldo Martins

Eribé

Eroke

We also have the following brands:

icke, BERLIN

Ayala Bar

Moo'ilo

IVKO Woman is a Serbian brand that has been making beautiful clothing for over 30 years. This quirky brand creates timeless fashion, including the popular cardigans and sweaters that started it all. But you have also come to the right place for striking jackets, dresses, skirts, blouses and pants. Have fun choosing your IVKO Woman garment.

The Scottish Melrose has been for over 30 years the cradle of Eribé, the clothing brand for luxury knitted fashion such as sweaters, cardigans, dresses and scarves. This artisan brand has a contemporary take on nostalgic traditional Scottish clothing. Slow fashion and sustainability are central; timeless, high-quality clothing made from natural materials. Have fun choosing your Eribé garment.

Aldo Martins from Barcelona is known for his outspoken colorful clothing. This Spanish brand makes unique fashion that exudes cheerfulness and luxury. You can come to us for beautiful cardigans, jackets, sweaters and shirts. And from the summer we will also add dresses to this. Have fun choosing your Aldo Martins garment.​

The Italian brand Eroke is located in the heart of Rome. The energy and history of this city are the source of inspiration for the spectacular designs that are translated into exclusive dresses, skirts, shirts and trousers. The philosophy of this brand is that each of us has the desire to be different, unique and confident and to enjoy the power of colors and shapes. Have fun choosing your Eroke garment.

New items arrive throughout the year. If you don't want to miss them, you can subscribe to our newsletter.

Shipping Costs

For countries within the EU, we ship for free and you can return for free.

For countries outside the EU, we ship for free with a purchase amount from:

Australia € 199,00
Canada € 169,00
United Kingdom € 99,00
United States € 169,00
Switzerland € 149,00
Other countries on request via [email protected]

For smaller orders we ask for a contribution to the shipping costs.

We will deduct 21% VAT from your purchase price, but please take into account additional costs such as import duties, taxes and customs clearance costs in your own country.

Outside the EU you cannot use the returns portal and you are responsible for returning to 13 doors at your own expense.